Balance sheet as at December 31, 2020

Assets	(Note no.)	Dec. 31, 2020 € million	Dec. 31, 2019 € million
Cash and cash equivalents	16.	120,961	87,421
Loans and advances to banks	17.	19,730	22,439
Loans and advances to customers	17.	890,576	844,552
Hedging instruments (positive fair values)	18.	160	201
Financial assets held for trading	19.	42,643	44,335
Investments	20.	255,374	248,509
Loss allowances	21.	–10,470	–9,119
Investments held by insurance companies	22.	120,580	112,554
Property, plant and equipment, investment property and right-of-use assets	23.	14,564	13,233
Income tax assets	24.	4,249	3,972
Other assets	25.	17,562	15,991
Total assets		1,475,929	1,384,088

Equity and liabilities	(Note no.)	Dec. 31, 2020 € million	Dec. 31, 2019 € million
Deposits from banks	26.	160,924	119,955
Deposits from customers	26.	937,876	880,398
Debt certificates issued including bonds	27.	58,365	79,610
Hedging instruments (negative fair values)	18.	7,557	6,095¹
Financial liabilities held for trading	28.	46,796	48,490¹
Provisions	29.	13,574	13,304
Insurance liabilities	30.	111,213	104,346
Income tax liabilities	24,	1,781	1,511
Other liabilities	31.	11,612	10,675
Subordinated capital	32.	4,441	3,691
Equity	33.	121,790	116,013
Equity of the Cooperative Financial Network		119,086	113,394
Subscribed capital		13,614	12,919
Capital reserves		766	766
Retained earnings		97,165	90,735
Reserve from other comprehensive income		2,500	1,984
Additional equity components		111	114
Unappropriated earnings		4,930	6,876
Non-controlling interests		2,704	2,619
Total equity and liabilities		1,475,929	1,384,088

1 Amount adjusted.