C Income statement disclosures

1. Information on operating segments

Financial year 2020

€ million

Retail Customers and SMEs Central Institution and Major Corporate Customers Real Estate Finance Insurance Other/ Consolidation Total
Net interest income 15,939 1,337 1,552 –446 18,382
Net fee and commission income 7,609 521 –112 –579 7,439
Gains and losses on trading activities 211 506 10 1 728
Gains and losses on investments –162 53 67 49 7
Loss allowances –1,659 –517 –108 –43 –2,327
Other gains and losses on valuation of financial instruments –101 –34 115 –2 –22
Premiums earned 18,741 18,741
Gains and losses on investments held by insurance companies and other insurance company gains and losses 2,072 –64 2,008
Insurance benefit payments –17,561 –17,561
Insurance business operating expenses –3,046 581 –2,465
Administrative expenses –15,758 –1,866 –891 479 –18,036
Other net operating income 174 119 51 9 –21 332
Profit/loss before taxes 6,253 119 684 215 –45 7,226
Cost/income ratio (percent) 66.6 74.6 52.9 65.4

Financial year 2019

€ million

Retail Customers and SMEs Central Institution and Major Corporate Customers Real Estate Finance Insurance Other/ Consolidation Total
Net interest income 16,197 1,421 1,305 –738 18,185
Net fee and commission income 7,281 531 –121 –599 7,092
Gains and losses on trading activities 196 450 –2 –1 643
Gains and losses on investments 711 37 186 27 961
Loss allowances –628 –226 26 –4 –832
Other gains and losses on valuation of financial instruments –56 –5 287 226
Premiums earned 17,249 17,249
Gains and losses on investments held by insurance companies and other insurance company gains and losses 6,192 –79 6,113
Insurance benefit payments –19,340 –19,340
Insurance business operating expenses –2,973 603 –2,370
Administrative expenses –15,732 –1,971 –875 436 –18,142
Other net operating income 242 115 57 –11 –9 394
Profit/loss before taxes 8,211 352 863 1,117 –364 10,179
Cost/income ratio (percent) 64.0 77.3 51.1 62.2

Definition of operating segments
The Volksbanken Raiffeisenbanken Cooperative Financial Network is founded on the underlying principle of decentralization. It is based on the local cooperative banks, whose business activities are supported by the central institution – DZ BANK – and by specialized service providers within the cooperative sector. These specialized service providers are integrated into the central institution. The main benefit derived by the cooperative banks from their collaboration with these specialized services providers and the central institution is that they can offer a full range of financial products and services.

The operating segment “Retail Customers and SMEs” covers private banking and activities relating to asset management. The segment focuses on retail clients. It mainly includes cooperative banks as well as the DZ PRIVATBANK, TeamBank AG Nürnberg (TeamBank) and Union Investment Group.

The operating segment “Central Institution and Major Corporate Customers” combines the activities of the Cooperative Financial Network in the corporate customers, institutional customers and capital markets businesses. The operating segment focuses on corporate customers. It essentially comprises DZ BANK, the VR Smart Finanz sub-group and DVB Bank Group.

The Real Estate Finance operating segment encompasses the buildings society operations, mortgage banking, and real estate business. The entities allocated to this operating segment include the Bausparkasse Schwäbisch Hall Group (BSH), DZ HYP AG, and MHB.

Insurance operations are reported under the Insurance operating segment. This operating segment consists solely of R+V.

Other/Consolidation contains the BVR protection scheme as well as BVR Institutssicherung  GmbH (BVR-ISG), whose task is to avert impending or existing financial difficulties faced by member institutions by taking preventive action or implementing restructuring measures. This operating segment also includes intersegment consolidation items.

Presentation of the disclosures on operating segments
The information on operating segments presents the interest income generated by the operating segments and the associated interest expenses on a netted basis as net interest income.

Intersegment consolidation
The adjustments to the figure for net interest income resulted largely from the consolidation of dividends paid within the Cooperative Financial Network.

The figure under Other/Consolidation for net fee and commission income relates specifically to the fee and commission business transacted between the primary banks, TeamBank, BSH, and R+V.

The figure under Other/Consolidation for administrative expenses includes the contributions paid to BVR-SE and BVR-ISG by member institutions of the Cooperative Financial Network.

The remaining adjustments are largely attributable to the consolidation of income and expenses.

2. Net interest income

2020 € million 2019 € million
Interest income and current income and expense 22,401 23,951
Interest income from 21,041 22,628
Lending and money market business 19,575 21,021
of which: Building society operations 1,105 1,073
  Finance leases 46 76
Fixed-income securities 1,848 2,088
Other assets –135 –163
Financial assets with a negative effective interest rate –247 –318
Current income from 1,241 1,223
Shares and other variable-yield securities 1,051 1,058
Investments in subsidiaries and equity investments 193 152
Operating leases –3 13
Income/loss from using the equity method for 49 35
Investments in joint ventures 39 7
Investments in associates 10 28
Income from profit-pooling, profit-transfer and partial profit-transfer agreements 70 65
Interest expense –4,019 –5,766
Interest expense on –3,795 –5,559
Deposits from banks and customers –3,467 –4,706
of which: Building society operations –938 –1,111
Debt certificates issued including bonds –793 –1,069
Subordinated capital –115 –134
Other liabilities 2 33
Financial liabilities with a positive effective interest rate 578 317
Other interest expense –224 –207
Total 18,382 18,185

Continued from 2.
The interest income from other assets and the interest expense on other liabilities result from gains and losses on the amortization of fair value changes of the hedged items in portfolio hedges of interest-rate risk. Owing to the current low level of interest rates in the money markets and capital markets, there may be a negative effective interest rate for financial assets and a positive effective interest rate for financial liabilities.

3. Net fee and commission income

2020 € million 2019 € million
Fee and commission income 8,929 8,445
Securities business 4,206 3,811
Asset management 516 489
Payments processing including card processing 2,899 2,858
Lending business and trust activities 150 167
Financial guarantee contracts and loan commitments 186 175
International business 148 138
Building society operations 39 34
Other 785 773
Fee and commission expenses –1,490 –1,353
Securities business –529 –439
Asset management –158 –134
Payments processing including card processing –196 –223
Lending business –75 –66
Financial guarantee contracts and loan commitments –31 –25
International business –27 –28
Building society operations –62 –61
Other –412 –377
Total 7,439 7,092

4. Gains and losses on trading activities

2020 € million 2019 € million
Gains and losses on trading in financial instruments 626 411
Gains and losses on trading in foreign exchange, foreign notes and coins, and precious metals –76 55
Gains and losses on commodities trading 178 177
Total 728 643

5. Gains and losses on investments

2020 € million 2019 € million
Gains and losses on securities -152 749
Gains and losses on investments in subsidiaries and equity investments 159 212
Total 7 961

6. Loss allowances

2020 € million 2019 € million
Additions –6,314 –3,991
Reversals 4,005 3,074
Directly recognized impairment losses –116 –97
Recoveries on loans and advances previously impaired 189 214
Other 26 27
Changes in the provisions for loan commitments, provisions for financial guarantee contracts and other provisions for loans and advances –117 –59
Total –2,327 –832

7. Loss allowances – COVID-19-related effects

During the COVID-19 pandemic, the established models and processes for calculating expected losses have generally been retained. The expected macroeconomic conditions are taken into account, primarily by adjusting the model-based default probability profiles used in economic and regulatory risk management (known as shift factors). The shift factors are used to account for current economic conditions (known as a point-in-time focus) and forecasts of future economic conditions for the years covered by the macroeconomic forecast period in the determination of loss allowances. The basis for the shift factors applied as at the balance sheet date are the macroeconomic forecasts provided by DZ BANK's Economic Roundtable in November 2020. For the portfolio segments affected by the pandemic, the shift factors determined using statistical methods were overridden in some areas in consultation with experts because of the extreme COVID-19-related macroeconomic changes, which have not been seen on this scale before, and due to the extensive government support measures. This ensures that the shift factors used are in line with both experts’ expectations and the forecast changes in macroeconomic factors for the calculation of expected losses.

As at the balance sheet date, two macroeconomic scenarios (baseline scenario and risk scenario) were taken into account with a weighting of 80 percent (baseline scenario) and 20 percent (risk scenario).

The baseline scenario is based on the assumption of a further recession in the winter months of 2020/2021 that will give way to an increasingly rapid recovery over the course of 2021. This presupposes that, as has happened, an effective vaccine is developed very quickly and can be rolled out on a broad basis in 2021. The resulting rebound of consumer spending, capital expenditure, and foreign trade will continue to fuel strong growth in 2022 before national economies then return to their trend growth rates. The baseline scenario, with a weighting of 80 percent, reflects the forecasts of the Economic Roundtable made in November 2020, which are almost identical to the ECB scenarios from December 2020.

The risk scenario is based on the assumption that significant problems arise with the vaccines that have been developed, thus casting doubt on their effectiveness. Such problems might include unforeseen side-effects from the vaccines or new mutations of the virus against which the available vaccines are not effective. This will result in a ‘disappointment shock’ for the economy and consumers in 2021 and will significantly hold back the recovery of the economy as a whole. In this scenario, sharp rises in unemployment and huge falls in income make it unlikely that the economy will bounce back in 2021 and 2022. Instead, the economy will probably recover gradually over a period of several years. This scenario will also see further sharp rises in indebtedness.

To mitigate the impact of COVID-19, borrowers and the entities in the DZ BANK Group reached agreement on individual support measures, including the temporary deferral of interest and/or capital repayments. Besides these individual measures, other measures were taken in the context of legislative and non-legislative moratoria on repayments or on the basis of moratoria specified by the Cooperative Financial Network. In accordance with the EBA Guidelines on legislative and non-legislative moratoria on loan repayments applied in the light of the COVID-19 crisis, the general legislative and non-legislative moratoria are, as a rule, not classified as forbearance measures in the event that borrowers face financial difficulties and therefore do not lead to a forbearance-related transfer between stages within the impairment model. A transfer between stages does take place if other transfer criteria are met. This exemption does not apply to individual support measures.

Government support measures in the form of support loans specifically in connection with the pandemic helped to mitigate the impact of the crisis. The Cooperative Financial Network made a significant contribution to these support measures, as illustrated by the approximately 48,000 applications with a volume of over €12 billion that were processed by the Cooperative Financial Network as a channel to pass on development loans from Germany’s KfW development bank and other development banks to companies.

No material deterioration in the value of collateral held in the form of mortgages on real estate is currently observable in connection with the COVID-19 pandemic. The COVID-19 pandemic is particularly affecting real estate in the hotel sector and the non-food segment of the retail sector (e.g. department stores) because they have been hit disproportionately hard as a result of having to close during the lockdowns. The impact of the pandemic on the value of the real estate held as collateral can currently be offset by, for example, low interest rates, low vacancy rates, and a conservative finance structure. Any potential write-down of the value of real estate held as collateral by the entities in the DZ BANK Group is monitored on an ongoing basis, taking account of how the pandemic continues to unfold.

8. Other gains and losses on valuation of financial instruments

2020 € million 2019 € million
Gains and losses from fair value hedges 41 –2
Gains and losses on derivatives held for purposes other than trading –173 –45
Gains and losses on financial instruments designated as at fair value through profit or loss 110 273
Total –22 226

9. Premiums earned

2020 € million 2019 € million
Net premiums written 18,754 17,255
Gross premiums written 18,952 17,398
Reinsurance premiums ceded –198 –143
Change in provision for unearned premiums –13 –6
Gross premiums –14 –10
Reinsurers' share 1 4
Total 18,741 17,249

10. Gains and losses on investments held by insurance companies and other insurance company gains and losses

2020 € million 2019 € million
Interest income and current income 2,250 2,447
Administrative expenses –178 –171
Gains and losses on valuation and disposals as well as from additions to and reversals of loss allowances –383 3,947
Other gains and losses of insurance companies 318 –110
Total 2,007 6,113

The net amount of additions to and reversals of loss allowances as well as directly recognized impairment losses recorded in the financial year with expenses of €59 million (2019: income of €2 million).

11. Insurance benefit payments

2020 € million 2019 € million
Expenses for claims –12,122 –11,953
Gross expenses for claims –12,201 –11,981
Reinsurers' share 79 28
Changes in benefit reserve, reserve for premium refunds, and in other insurance liabilities –5,439 –7,387
Changes in gross provisions –5,453 –7,402
Reinsurers' share 14 15
Total –17,561 –19,340

Claims rate trend for direct non-life insurance business including claim settlement costs

Gross claims provisions in direct business and payments made against the original provisions:

€ million

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010
At the end of the year 4,845 4,716 4,551 4,276 4,173 3,856 3,634 3,901 3,345 3,341 3,324
1 year later 4,606 4,471 4,142 4,103 3,767 3,523 3,847 3,336 3,359 3,135
2 years later 4,405 4,067 4,046 3,682 3,457 3,769 3,247 3,279 3,160
3 years later 4,021 4,020 3,647 3,389 3,731 3,220 3,254 3,139
4 years later 3,980 3,625 3,382 3,696 3,189 3,241 3,122
5 years later 3,624 3,389 3,691 3,198 3,250 3,139
6 years later 3,329 3,626 3,126 3,183 3,080
7 years later 3,616 3,118 3,172 3,065
8 years later 3,108 3,165 3,060
9 years later 3,153 3,059
10 years later 3,060
Settlements 110 146 255 193 232 305 285 237 188 264

Net claims provisions in direct business and payments made against the original provisions:

€ million

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010
At the end of the year 4,787 4,702 4,518 4,255 4,110 3,827 3,574 3,669 3,313 3,298 3,254
1 year later 4,589 4,438 4,118 4,050 3,736 3,460 3,613 3,300 3,317 3,056
2 years later 4,373 4,044 3,994 3,655 3,393 3,533 3,211 3,236 3,077
3 years later 3,999 3,965 3,624 3,331 3,490 3,180 3,208 3,057
4 years later 3,928 3,601 3,361 3,465 3,139 3,194 2,939
5 years later 3,602 3,369 3,670 3,166 3,191 3,049
6 years later 3,309 3,605 3,095 3,144 2,957
7 years later 3,594 3,087 3,134 2,981
8 years later 3,076 3,127 2,977
9 years later 3,115 2,977
10 years later 2,978
Settlements 113 145 256 182 225 265 75 237 183 276

Claims rate trend for inward reinsurance business

Gross claims provisions in inward reinsurance business and payments made against the original provisions:

€ million

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010
Gross provisions for claims outstanding 5,009 4,411 3,642 3,197 2,718 2,433 1,976 1,710 1,506 1,409 1,190
Cumulative payments for the year concerned and prior years
1 year later 1,082 955 852 569 622 464 481 385 463 437
2 years later 1,396 1,237 852 867 783 685 630 640 632
3 years later 1,482 1,062 1,022 919 897 764 345 739
4 years later 1,189 1,154 1,026 987 930 891 856
5 years later 1,249 1,117 1,051 996 1,029 922
6 years later 1,171 1,114 1,035 1,072 1,043
7 years later 1,155 1,085 1,103 1,067
8 years later 1,117 1,140 1,090
9 years later 1,161 1,106
10 years later 1,119
Gross provisions for claims outstanding and payments made against the original provision
At the end of the year 5,009 4,411 3,642 3,197 2,718 2,433 1,976 1,710 1,506 1,409 1,190
1 year later 4,313 3,951 3,392 2,654 2,434 2,157 1,840 1,593 1,536 1,402
2 years later 3,651 3,315 2,561 2,271 2,004 1,859 1,569 1,472 1,343
3 years later 3,131 2,486 2,224 1,915 1,779 1,628 1,014 1,338
4 years later 2,361 2,179 1,887 1,720 1,580 1,528 1,360
5 years later 2,088 1,848 1,699 1,550 1,501 1,396
6 years later 1,779 1,677 1,536 1,486 1,379
7 years later 1,627 1,526 1,481 1,368
8 years later 1,490 1,468 1,354
9 years later 1,444 1,337
10 years later 1,324
Settlements 98 –9 66 357 345 197 83 16 –35 –134

Net claims provisions in inward reinsurance business and payments made against the original provisions:

€ million

2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010
Net provisions for claims outstanding 5,001 4,408 3,639 3,193 2,710 2,428 1,970 1,695 1,491 1,389 1,164
Cumulative payments for the year concerned and prior
1 year later 1,082 955 851 567 622 464 473 383 461 432
2 years later 1,396 1,236 849 866 782 677 620 636 625
3 years later 1,480 1,058 1,020 918 888 754 333 729
4 years later 1,186 1,153 1,025 978 919 878 839
5 years later 1,247 1,115 1,042 985 1,016 904
6 years later 1,170 1,105 1,024 1,059 1,025
7 years later 1,146 1,074 1,090 1,049
8 years later 1,105 1,126 1,071
9 years later 1,147 1,086
10 years later 1,100
Net provisions for claims outstanding and payments made against the original
At the end of the year 5,001 4,408 3,639 3,193 2,710 2,428 1,970 1,695 1,491 1,389 1,164
1 year later 4,310 3,950 3,388 2,648 2,429 2,152 1,827 1,576 1,519 1,377
2 years later 3,649 3,312 2,555 2,267 1,999 1,845 1,554 1,454 1,321
3 years later 3,129 2,482 2,219 1,911 1,766 1,612 997 1,314
4 years later 2,356 2,176 1,883 1,708 1,566 1,510 1,337
5 years later 2,086 1,845 1,687 1,536 1,484 1,372
6 years later 1,777 1,666 1,522 1,470 1,357
7 years later 1,616 1,513 1,464 1,346
8 years later 1,477 1,453 1,332
9 years later 1,429 1,317
10 years later 1,304
Settlements 98 –10 64 354 342 193 79 14 –40 –140

12. Insurance business operating expenses

2020 € million 2019 € million
Gross expenses –2,489 –2,389
Reinsurers' share 24 19
Total –2,465 –2,370

13. Administrative expenses

2020 € million 2019 € million
Staff expenses –10,092 –10,100
General and administrative expenses –6,843 –6,976
Depreciation/amortization and impairment losses –1,101 –1,066
Total –18,036 –18,142

14. Other net operating income

2020 € million 2019 € million
Gains and losses on non-current assets classified as held for sale and disposal groups 49 211
Other operating income 998 983
Other operating expenses –714 –800
Total 333 394

15. Income taxes

2020 € million 2019 € million
Current tax expense –2,606 –2,758
Income from/expense on deferred taxes 414 –375
Total –2,192 –3,133

As in the prior year, current taxes in relation to the German limited companies are calculated using an effective corporation tax rate of 15.825 percent based on a corporation tax rate of 15 percent plus the solidarity surcharge. Also as in the previous year, the effective rate for trade tax is 15.26 percent based on an average trade tax multiplier of 436 percent.

Deferred taxes must be calculated using tax rates expected to apply when the tax asset or liability arises. The tax rates used are therefore those that are valid or have been announced for the periods in question as at the balance sheet date.

2020 € million 2019 € million
Profit before taxes 7,226 10,179
Notional rate of income tax of the Cooperative Financial Network (percent) 31.085 31.085
Income taxes based on notional rate of income tax –2,246 –3,164
Tax effects 54 31
Tax effects of tax-exempt income and non-tax deductible expenses 29 171
Tax effects of different tax types, different trade tax multipliers, and changes in tax rates 17 12
Tax effects of different tax rates in other countries –1 10
Current and deferred taxes relating to prior reporting periods 19 –12
Change in deferred tax assets due to valuation adjustments –30 –37
Other tax effects 20 –113
Total –2,192 –3,133

The table shows a reconciliation from notional income taxes to recognized income taxes based on application of the current tax law in Germany.